Returns and Refunds Policy
Thank you for shopping at Calleo Logowear.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product if the item has not been customized with an embroidered or printed logo. For items embellished with company, team or other logos all sales are final.
To be eligible for a return, please make sure that:
- The product does not have a custom logo embroidered or imprinted on it. Examples include but are not limited to Company Logos, Team logos, Personalized names.
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
- By email: sales@calleo-usa.com
Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:
Calleo Logowear 101 Lester Ave Johnson City NY 13790
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Calleo Logowear.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: sales@calleo-usa.com
